APMG VeriSM™ Essentials - Only 1 Day

Why

Seven reasons why you should sit your VeriSM Essentials course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be VeriSM Essentials certified in just 1 days. With us, you’ll be VeriSM Essentials trained in record time
  2. Our VeriSM Essentials course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass VeriSM Essentials first time or train again for free. This is our guarantee. We're sure you'll pass your VeriSM Essentials course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
  4. You’ll learn more VeriSM Essentials. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn VeriSM Essentials faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying VeriSM Essentials with the best. We have the Q-For quality label, recognising our standards and professionalism in the training market. As well as winning many more awards, we’ve trained and certified 68.075 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study VeriSM Essentials courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this 1-day accelerated VeriSM Essentials course, you'll learn basic service management principles to prepare you for service management in the digital age - 50% faster than traditional training.

You'll be immersed in APMG accredited curriculum through our unique Lecture | Lab | Review technique, which allows you learn and retain information faster than traditional courses.

Your expert instructor will take you through the following VeriSM™ Essentials course objectives:

  • The Service Organisation
  • Service culture
  • People and organisational structure
  • The VeriSM model

During the course you'll sit the VeriSM™ Essentials exam. Don't pass the first time? Don't worry - you'll be covered by our Certification Guarantee.

If you're looking to develop a service management career, this course is an ideal start. VeriSM Essentials is a prerequisite for taking the VeriSM Plus exam and achieving the VeriSM Foundation Certification.

Note: Firebrand Training is currently in the process of re-accreditation with APMG.

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Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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The Service Organisation

Organisational context

  • Define key elements of an organisation
  • Define how to optimise organisational interactions

Organisational governance

  • Define the elements of organisational governance (evaluate, direct, monitor)
  • Explain how governance 'flows' through an organisation

Digital transformation

  • Define the impact of new technology on organisations
  • Describe the impact of digital transformation on service management

Service Culture

The service culture

  • Define a service culture
  • Explain the elements of a service culture

People and Organisational Structure

Organisation structure

  • Define the differences between a leader and a manager
  • Explain the competencies of the service management professional
  • List the elements of a well-functioning team

Service management challenges

  • Explain methods to overcome team challenges (silos, virtual teams)
  • Explain the challenges of managing consumers
  • Describe the elements of communication
  • Explain organisational change principles

The VeriSM™ Model

The VeriSM™ model

  • Define the elements of the VeriSM™ model
  • Explain how VeriSM™ re-defines service management
  • Explain how VeriSM™ uses the management mesh to create and stabilise services
  • Explain the elements within each of the four stages of the VeriSM™ model
    • Define
    • Produce
    • Provide
    • Respond

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On this accelerated course, you'll prepare for and sit the following exam at the Firebrand Training Centre. Covered by your Certification Guarantee

VeriSM™ Essentials exam

  • Number of questions 20
  • Pass mark 65% (13 out of 20)
  • Exam duration 30 minutes

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On this accelerated course, you'll receive:

  • APMG accredited VeriSM courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +32 (0)2 234 77 05.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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There are no prerequisites for this course

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +32 (0)2 234 77 05 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +32 (0)2 234 77 05

When

When do you want to sit your accelerated course?

Start

Finish

Status

Location

Book now

27/8/2018 (Monday)

27/8/2018 (Monday)

Finished

-

 

11/2/2019 (Monday)

11/2/2019 (Monday)

Limited availability

Nationwide

 

25/3/2019 (Monday)

25/3/2019 (Monday)

Open

Nationwide

 

6/5/2019 (Monday)

6/5/2019 (Monday)

Open

Nationwide

 

17/6/2019 (Monday)

17/6/2019 (Monday)

Open

Nationwide

 

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 68.075 students and asked them all to review our Accelerated Learning. Currently, 96.73% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Excellent course at an accessible venue, led by an expert instructor in a discussion-lead fashion."
Tola Odedina, N/A. - APMG Agile Project Management Certification (3 days) (15/1/2018 to 17/1/2018)

"Relaxed atmosphere, insightful discussions among participants, learning is directly applicable."
S.R. - APMG Agile Project Management Certification (3 days) (31/10/2016 to 2/11/2016)

"Excellent course, very well structured and delivered."
T.S. - APMG Change Management (3 days) (3/10/2016 to 5/10/2016)

"The course content and delivery was good. I learnt alot in a very short space of time. "
T.H. - APMG Change Management (3 days) (3/10/2016 to 5/10/2016)

"Instructor was great, really knew his stuff!"
Simon Prior, Intel. - APMG Agile Project Management Certification (3 days) (25/4/2016 to 27/4/2016)

"Very intense training but definitely worth while. Passionate trainer with excellent knowledge, thanks!"
Thibant Siegmann, Friedrich Miescher Institiute. - APMG Agile Project Management Certification (3 days) (3/11/2015 to 5/11/2015)

"The course gave me both formal and practical knowledge for use as a professional PM, often operating in a mix of Agile/ Waterfall environment when it comes to use of methodology."
J.L.P, Nordiclead AS . - APMG Agile Project Management Certification (3 days) (3/11/2015 to 5/11/2015)

"Training that lets you take in a lot of information in a short period of time."
B.E.R, Prometo AS. - APMG Agile Project Management Certification (3 days) (3/11/2015 to 5/11/2015)

"Intense training. Absolutely worth it"
Anonymous - APMG Agile Project Management Certification (3 days) (19/8/2015 to 21/8/2015)

"The instructor was very knowledgeable in the subject area and a thoroughly likable chap."
Anonymous - APMG Agile Project Management Certification (3 days) (19/8/2015 to 21/8/2015)

"Great place to focus on your certifications, also a lot of great people to learn and learn from."
Anonymous - APMG Agile Project Management Certification (3 days) (19/8/2015 to 21/8/2015)

"Great course, great trainer, great facility."
Emma Morris, MLR Networks Ltd. - APMG Agile Project Management Certification (3 days) (12/11/2014 to 14/11/2014)

"An excellently delivered course, by a extremely knowledgeable and professional trainer."
Alastair Fletcher, Divers IT Consulting Ltd. - APMG Agile Project Management Certification (3 days) (12/11/2014 to 14/11/2014)

"The course was well formed and delivered. The fast pace meant I could focus on the important aspects of change management but also learn from experiences of others in the group."
Hassan Hussain, Hitachi Solutions Europe. - APMG Change Management (3 days) (6/10/2014 to 8/10/2014)

"Courses are always fast paced due to condensed nature of how they run. But the excellent instructors nearly always get the best (results) out of the candidates. Hard work, long days but knowledge fulfilling all the same."
Adele Reed, N/A. - APMG Change Management (3 days) (6/10/2014 to 8/10/2014)

"An eye opening crash course in change management theory. Highly recommended for those wanting to build a holistic knowledge-set in a short amount of time."
Craig Wallace, Vodafone Group. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"I have found the course presentation and approach to be superbly suited to achieve my training objectives, whilst the smooth organisation and facilities were optimised to help students concentration."
Angela Fleming, N/A. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"It gives you a good insight of the theory of change management and gives you tools to use in practice."
Peter Van Init, N/A. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"Really good knowledgeable instructor, well paced course which offered lots of examples and rather recommended reading."
Adele Reed, N/A. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"I found the course really useful and can see how Id use it back in the office. If you want to learn something quickly and don''t mind some long days then this is a great way of doing it."
Andy OConnor, Severn Trent Water. - APMG Change Management (3 days) (23/6/2014 to 25/6/2014)

"Good training. I have learned very much in a short time."
Frank Lute. - ISO 27001 Lead Implementer (3 days) (19/11/2018 to 21/11/2018)

"Great organisation and amazing trainer. I enjoyed it very much!"
Anonymous. - (ISC)2 CISSP Boot Camp (6 days) (5/11/2018 to 10/11/2018)

"The trainer is a great instructor"
Anonymous. - (ISC)2 CISSP Boot Camp (6 days) (5/11/2018 to 10/11/2018)

"Good training experience in the Netherlands."
Anonymous. - Cisco CCNA Cloud (6 days) (28/10/2018 to 2/11/2018)

"Great training experience, good facilities. The instructor quite experienced with useful practical knowledge and provided good guidance. I will recommend the firebrand boot-camp."
Adey Awotedu, Mr. - ISACA CRISC Certification (Certified in Risk and Information Systems Control) (3 days) (29/10/2018 to 31/10/2018)

"The training fitted to my expectations and exceeded in some aspects as well."
Anonymous. - ISACA CRISC Certification (Certified in Risk and Information Systems Control) (3 days) (29/10/2018 to 31/10/2018)

"The courses are very intense, literally a boot camp!! The best part is the experience of the Instructors who offer a blend of field experience and theory in the teaching. It makes a difference to understand the concepts! "
L.J, International Institute for Democracy and Electoral Assistance. - ISACA CRISC Certification (Certified in Risk and Information Systems Control) (3 days) (29/10/2018 to 31/10/2018)

"This is a very well organised training, but prepare yourself, this is an intensif course from which youll get so much !!"
Anonymous - Project Management Institute (PMI)® PMP® Certification (5 days) (18/6/2018 to 22/6/2018)

"Thanks for this intensive and quite productive training session !"
Alain Dedeurwaerder. - Amazon Web Services (AWS) Firebrand''s training for AWS''s Certified Solutions Architect – Associate certification (3 days) (22/5/2018 to 24/5/2018)

"Great Training Provider, very professional and highly skilled trainer. Effective and efficient approach, with added value. Thank you for this awesome experience."
Y.J.V., NATO. - ISACA CISM Certification (4 days) (14/5/2018 to 17/5/2018)

"Very pleased with the experience, will certainly do it again and recommend it! "
R.T.. - Six Sigma Black Belt (5 days) (12/5/2018 to 16/5/2018)

"Exactly what I was hoping for: a complete overview into green belt/ lean six sigma with tools & methodologies. Intense but rewarding. Very knowledgeable instructor, who brought in many examples from real life- just excellent!"
Matteo de Padova, Johnson & Johnson. - Six Sigma Green Belt (5 days) (7/5/2018 to 11/5/2018)

"In short it was a very pleasant stay at the hotel, and the instructor was great."
Anonymous - EC-Council Computer Hacking Forensics Investigator (CHFI v9) (5 days) (16/4/2018 to 20/4/2018)

"The knowledge and professionalism of the instructor, supporting and replaying all our question is really amazing. The Ruwenberg hotel is really nice and the service on the hotel fantastic. Overall, I''ve had a fantastic experience."
David Alonso. - Microsoft Architecting Microsoft Azure Solutions (3 days) (9/4/2018 to 11/4/2018)

"Good environment for a training, professional people."
Anonymous - Microsoft Architecting Microsoft Azure Solutions (3 days) (9/4/2018 to 11/4/2018)

"First time in Benelux and have been impressed by the facilities, supportive and friendly staff of both the hotel and Firebrand. A lot of material to cover however, the instructor equips you with experience and knowledge to build upon. "
Jeremy Green, Firebrand Training. - EC-Council Certified Ethical Hacker (CEH) (5 days) (9/4/2018 to 13/4/2018)

"I am very happy with the DMAIC approach we have learned in the Green Belt Training. It is going to help me to improve the processes in my company and also to solve complex problems in my personal life. "
J.C.. - Six Sigma Green Belt (5 days) (5/3/2018 to 9/3/2018)

"I would strongly recommend this training as a must have for all quality staff."
Ben Farhangui, Worldline. - Six Sigma Green Belt & Black Belt (10 days) (5/3/2018 to 14/3/2018)

"Firebrand promises and delivers highly trained instructors, modern teaching methods and a good infrastructure. It is a great opportunity for anyone who cares about having a qualitative training process. "
F.B., Sonoma Internet Gmbh. - Six Sigma Green Belt (5 days) (5/3/2018 to 9/3/2018)

"Firebrand is a professional training provider which provides training courses by fields experts in awesome and distraction less locations."
Yahya Alazri. - EC-Council Certified Ethical Hacker (CEH) (5 days) (29/1/2018 to 2/2/2018)

"It is a very hard training and I don''t think it''s suitable for complete beginners in networking. Our instructor was very competent and the location was excellent."
Christian Dietrich. - Cisco CCNA (Routing & Switching) Certification (7 days) (4/12/2017 to 10/12/2017)

"Great overall experience, very experienced instructor with an amazing ability to explain. Highly recommended. "
Milan Seman. - Six Sigma Master Black Belt (5 days) (16/10/2017 to 20/10/2017)

"Doing the Black Belt training with Firebrand was very good. Organisation and time for the training were well elaborated. Instructor was excellent! "
Barbara Hedler. - Six Sigma Black Belt (5 days) (9/12/2017 to 13/12/2017)

"The training was very useful and will help me in my day to day job of application of tools and training delivery. Thanks to the trainer for being such a vast resource of knowledge and for making that available!"
T.R. - Six Sigma Master Black Belt (5 days) (16/10/2017 to 20/10/2017)

"I attended the CEH course at De Ruwenberg Hotel. Since it was the first time I attended a course in order to be certified in something related to my professional field, I did not know what to expect. Luckily for me, I didn''t turn out to be a twelve-hours-a-day boring and endless course. Thanks to the instructor, the lessons went smoothly and were very entertaining, but without forgetting the main purpose of the course: pass the exam! For this, he proved that he knew what he was talking about, focusing on what was important and always providing practical situations. De Ruwenberg is the perfect hotel to organize these kind of events. Kind staff, quality facilities and surrounded by nature. Firebrand has its own house at the hotel, also with quality facilities, computer rooms with all the software that you might need already installed, snacks and beberages so that you dont have to worry about anything, just learn! In the end I passed the exam and I can say I am CEH certified ! Thank you Firebrand ! "
Anonymous - EC-Council Certified Ethical Hacker (CEH) (5 days) (2/10/2017 to 6/10/2017)

"16 hours a day of packed and intense learning but still a big smile at the end and still asking for more."
Stephane Giuliani, Amadeus Data Processin. - EC-Council Certified Ethical Hacker (CEH) (5 days) (2/10/2017 to 6/10/2017)

"It was a very intensive and helpful training. I learned a lot of helpful tools. My objective was to better understand my customers. I reached my objective. "
Nora Bernhardt, Freelance Communication trainer. - Six Sigma Green Belt (5 days) (28/8/2017 to 1/9/2017)

"It was a hard but good course - a lot of information and a good teacher. We did a lot of practical work and it was nice to see the output of all the theoretical knowledge out of the book. "
Anonymous - Cisco ICND1 (CCENT) (4 days) (14/8/2017 to 17/8/2017)

"The 5 days MSP training with the foundation, practitioner and advanced practitioner examinations is a demanding but great learning experience. The Firebrand trainer knows to keep a perfect balance between the theory, real life examples and experiences as well as preparation tips for the certification exams, which ensures a high certification rate (and thus a great return on the investment)"
G.H. . - AXELOS MSP® Foundation, Practitioner & Advanced Practitioner (5 days) (3/7/2017 to 7/7/2017)

"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (10/7/2017 to 18/7/2017)

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