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The Cisco CCNA Voice certification demonstrates that you have knowledge in voice applications and infrastructure concepts. Through a combination of classroom lecture and practical exercises you'll be able to develop your skills in installation, operating and maintenance of Cisco Voice solutions. The CCNA Voice certification validates your skills VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. It is also a required step towards the CCNP Voice certification.
During the course you'll gain the skill set specialised for job roles in voice technologies, such as voice technologies administrator, voice engineer, and voice manager who are usually employed by large organisations such as governments, large companies, and colleges. You'll also gain skills related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions, which are typically used by small-to-medium organisations.
You'll obtain a working knowledge of voice principles and practices including:
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You may be entitled to free training via Cisco Learning Credits (CLCs). If you’ve bought Cisco hardware or software - check the invoice to see if you have credits waiting to be used! If you’re unsure, get in touch with us.
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
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The following are the topics covered on the CCNA Voice course:
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This course prepares you for the Cisco 640-461 ICOMM v8.0 (Introducing Cisco Voice and Unified Communications Administration) exam. The concentration exam renews your CCNA / CCNP certification for a further three years.
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Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +32 (0)2 234 77 05.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
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You must possess either a valid CCENT (ICND1), a valid CCNA Routing and Switching or any CCIE certification before attending this course.
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +32 (0)2 234 77 05 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
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When do you want to sit your accelerated course?
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Here's the Firebrand Training review section. Since 2001 we've trained exactly 70,652 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Accomodation and facilities are great.
"
Moin Qaimkhani, North of England Commissioning Support (. - Cisco CCNA Voice (ICOMM) Certification (3 days) (19/11/2014 to 21/11/2014)
"It's my first experience of Firebrand Training and I have found it excellent. The days are long for studying however, you are guarenteed to pass if you put in the required effort, and participate"
Anonymous - Cisco CCNA Voice (ICOMM) Certification (3 days) (17/2/2014 to 19/2/2014)
"Great Training experience, highly recommended!"
Simon Gill. - Cisco CCNA Voice (ICOMM) Certification (3 days) (11/1/2010 to 13/1/2010)
"Overall a very good learning experience and test taking experience."
A.K. - Cisco CCNA Voice (ICOMM) Certification (3 days) (12/10/2009 to 14/10/2009)
"My instructor was excellent. I come from a voice background and had a very limited knowledge of networking before I attended this course. No I feel I understand basic networking and this will definately help me with furthering my career and understanding the way data works. Many Thanks Firebrand Training, I've learned a lot."
Stefan Davies, Siemens Enterprise Communications. - Cisco CCNA Voice (ICOMM) Certification (3 days)
"Good training experience in the Netherlands."
Anonymous. - Cisco CCNA Cloud (6 days) (28/10/2018 to 2/11/2018)
"It is a very hard training and I don't think it's suitable for complete beginners in networking.
Our instructor was very competent and the location was excellent."
Christian Dietrich. - Cisco CCNA (Routing & Switching) Certification (7 days) (4/12/2017 to 10/12/2017)
"It was a hard but good course - a lot of information and a good teacher. We did a lot of practical work and it was nice to see the output of all the theoretical knowledge out of the book. "
Anonymous - Cisco ICND1 (CCENT) (4 days) (14/8/2017 to 17/8/2017)
"Fantastic Environment for Learning...Great Instructors who will go out of the way to help you and are always available. Brilliant Training Centre!"
Sam Marshall, NHS. - Cisco CCNA Wireless (WIFUND) (4 days) (18/2/2019 to 21/2/2019)
"A well delivered course in a good environment that is setup for learning instructor had extensive knowledge above the slide contents. Labs were real world and added to the learning experience. Would recommend to friends and colleagues alike "
Anonymous. - Cisco CCNP (Routing & Switching) (8 days) (9/12/2018 to 16/12/2018)
"If you are committed to learn and want to develop your skills and knowledge then look no further the Firebrand. They provide everything you need to be successful...topped by an amazing instructor. Thank you Firebrand."
P.C., ACI Worldwide. - Cisco CCNP (Routing & Switching) (8 days) (9/12/2018 to 16/12/2018)
"Instructor was 5 star, knew subject inside and out."
Anonymous. - Cisco CCNP (Routing & Switching) (8 days) (9/12/2018 to 16/12/2018)
"Great instructor and course content. The other attendees really make the course. "
Elliot Sandell, York Teaching Hospitals NHS Foundation Trust. - Cisco CCNP (Routing & Switching) (8 days) (9/12/2018 to 16/12/2018)
"The communication before and after the course is second to none, you feel valued throughout the whole experience and the entire team are there to assist you however they can. The facilities themselves lend to a carefully structured environment, allowing you to concentrate entirely on the course and the free post mix and coffee/tea is a must."
Andrew Stirling. - Cisco CCNA (Routing & Switching) Certification (7 days) (3/12/2018 to 9/12/2018)
"The Firebrand training centre at Wyboston Lakes is a great place to get trained on CCNA. "
S.S.. - Cisco CCNA (Routing & Switching) Certification (7 days) (3/12/2018 to 9/12/2018)
"The training facility and trainer were very good. The delivery of the course was excellent and took into account the experience of the students."
Andrew Whiting. - Cisco CCNA (Routing & Switching) Certification (7 days) (3/12/2018 to 9/12/2018)
"Excellent Trainer, Would Recommend"
Peter Tanser, GES. - Cisco CCNA (Routing & Switching) Certification (7 days) (3/12/2018 to 9/12/2018)
"Everything was great apart from the monitor I did the exam on. It was really poor quality."
Sean Dean, Sopra Steria. - Cisco CCNA (Routing & Switching) Certification (7 days) (26/11/2018 to 2/12/2018)
"The best way to take these exams/courses. Hard work but means you dont have to stress for weeks/months at a time."
John Noonan, Storm Technologies Ltd. - Cisco CCNA Security (IINS) (4 days) (30/10/2018 to 2/11/2018)
"A very hard and intense course but delivered in a professional and structured way. Maybe a bit too much information to be completed across an entire week (would have preferred to spread the two elements over separate weeks) but otherwise excellent."
Martin Daley, Eventura Ltd. - Cisco CCNA (Routing & Switching) Certification (7 days) (6/8/2018 to 12/8/2018)
"If you're just starting out in life Firebrand is a perfect stepping stone to start your career, you get support from start to exam."
Sam Perry, Sussex Community Dermatology Service. - Cisco CCNA (Routing & Switching) Certification (7 days) (8/10/2018 to 14/10/2018)
"A huge amount of material to cover in the time, but was done excellently. Thanks. "
P.S., Atkins. - Cisco ICND1 (CCENT) (4 days) (8/10/2018 to 11/10/2018)
"The Firebrand trainers are very knowledgeable and can explain highly complex information so it is easy to understand."
Matthew Sullivan. - Cisco CCNP (Routing & Switching) (8 days) (16/9/2018 to 23/9/2018)
"The CCNP Route and Switch training course was a good experience, as this was my first boot camp. Instructor was very knowledgeable and went above and beyond to make sure that we were ready for the exam but also techniques we can use everyday with our jobs. I would definitely recommend this training facility for training."
Anonymous. - Cisco CCNP (Routing & Switching) (8 days) (16/9/2018 to 23/9/2018)
"Great course, a lot of information to take in within 8 days it could probably be extended by an additional day or two."
Anonymous. - Cisco CCNP (Routing & Switching) (8 days) (16/9/2018 to 23/9/2018)
"Hard but fair!
The trainer got much expierience and answer every question (also with good example)."
Anonymous - Cisco CCNA Security (IINS) (4 days) (17/9/2018 to 20/9/2018)
"The staff at firebrand have been absolutely fantastic and have been really great in organising the exam and making sure we following procedure. I will be returning for the CCNP and already have the CCDA booked in November. I would like to thank Firebrand for helping my learning aid and I will definitely be returning. In addition to this the stay has been an overall pleasure."
Jon Legg, NHS. - Cisco ICND2 (CCNA) (3 days) (15/6/2018 to 17/6/2018)
"I would recommend Firebrand Training - course was intense, well instructed and information rich. Compared to when I started the course, I feel so much more knowledgeable and confident about networking topics."
J.W., Dana Petroleum,=. - Cisco CCNA (Routing & Switching) Certification (7 days) (11/6/2018 to 17/6/2018)
"Great facilities! Great instructors! Great material! They definitely prepare you for the exam. "
Caroline Walters, Atkins. - Cisco ICND1 (CCENT) (4 days) (11/6/2018 to 14/6/2018)
"Good environment to work in, but be prepared to work hard when you get here."
Mark Stevens, JEM Solutions IT Ltd.. - Cisco CCNA Security (IINS) (4 days) (8/5/2018 to 11/5/2018)
"Firebrand manage to compress long term training into a very short time and do it effectively. The quality and subject knowledge of the training staff is the main reason for this."
Lee Farrow, PX Limited. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"As usual, its been a great place to learn and (re-)certify... everything's organised for us, all we need to do is learn. The course is presented with the right focus on the points that matter and plenty of time given for hands-on practical labs to fully understand the topics. And - we even had sunshine this week!"
Steven Tremayne, Honeywell. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"Despite the exhausting days, I think this intensive course is better than spreading it out over 2 months.
The Firebrand trainer was very professional. "
Regin Jørgensen, Zitcom A/S. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"Training as usual was very good, instructor was very knowledgeable of the subject matter "
Anonymous - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"Great course, very fast pace and hard work but worth it.
Very knowledgeable instructor. "
Scott Rose, Oxford University. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/4/2018 to 22/4/2018)
"This has been a really enjoyable experience."
Daniel Baines, Fluid(EM) Ltd. - Cisco ICND1 (CCENT) (4 days) (16/4/2018 to 19/4/2018)
"The instructor's delivery of the course material was excellent and the staff on site were very helpful. "
Ryan Osborne, Cumbria Partnership NHS FT. - Cisco ICND1 (CCENT) (4 days) (16/4/2018 to 19/4/2018)
"I've studied at Firebrand Training several times now and I've never failed an exam."
D.M., Systems IT. - Cisco CCDA (Design) (3 days) (4/4/2018 to 6/4/2018)
"Hard training but really well presented by the trainer."
D. K.. - Cisco CCNA Security (IINS) (4 days) (15/3/2018 to 18/3/2018)
"The instructor was fantastic and helped expand my knowledge of Cisco via the ICND 1 course. "
David McGregor, Leidos. - Cisco ICND1 (CCENT) (4 days) (5/2/2018 to 8/2/2018)
"Excellent course, well delivered at a good pace and very thorough and relevant."
K.O.. - Cisco CCNP (Routing & Switching) (8 days) (25/2/2018 to 4/3/2018)
"The Cisco instructor is exceptionally knowledgeable and patient. The quality of training is second to none, but you need to arrive prepared to work your socks off!"
L.S.. - Cisco CCNA (Routing & Switching) Certification (7 days) (11/12/2017 to 17/12/2017)
"My experience at firebrand was nothing less than awesome. Firebrand gave me a new perspective and built my confidence. I will definitely recommend them."
Nathaniel Brefo, Kosmos Energy. - Cisco CCNA (Routing & Switching) Certification (7 days) (23/10/2017 to 29/10/2017)
"Though the days are long and you need to put the work in, the staff were very helpful, Instructor fast but took time to explain and was very approachable. "
Chris Peacock. - Cisco CCNA (Routing & Switching) Certification (7 days) (23/10/2017 to 29/10/2017)
"Firebrand are an excellent training provider. Each time I attended my knowledge and skill base improve significantly, highly recommended."
Ryan Ciaraldi, NECS. - Cisco CCNP (Routing & Switching) (8 days) (15/10/2017 to 22/10/2017)
"I liked the efficiency of the training program, which provided training material, classrooms, equipment and facilities to effectively complete training in the most rapid and efficient way. The instructor is very knowledgeable, experienced, aware and helpful."
Akram Seyam. - Cisco CCDP Fast Track (ARCH) (3 days) (18/9/2017 to 20/9/2017)
"Dave has taught me in 8 days more about routing & switching networks than 19 years of running mid sized (500 user, multi site) corporate Cisco networks. The trainers are a priceless asset to firebrand. I wont hesitate to come back and do my CCNP."
Mark Boardman. - Cisco CCNA (Routing & Switching) Certification (7 days) (4/9/2017 to 10/9/2017)
"Best training on market. Everything clear explained and friendly trainer with big passion and flexibility. "
A.C., Adler and Allan Ltd. - Cisco CCNA (Routing & Switching) Certification (7 days) (4/9/2017 to 10/9/2017)
"Fantastic instructor, teaching methods are second to none."
Anthony Cummings. - Cisco CCNA (Routing & Switching) Certification (7 days) (4/9/2017 to 10/9/2017)
"The instructor was excellent and was able to transfer his knowledge in a simple, clear and efficient manner. The infrastructure and logistics setup around the course and the exam is also spot on. We know that when we come for a training, we can focus solely on that without having to worry about the other things."
Anonymous - Cisco ICND2 (CCNA) (3 days) (11/8/2017 to 13/8/2017)
