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On this accelerated 4-day MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) course, you'll learn how to design, plan and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015.
This course, which is 50% faster than other traditional training, will develop your knowledge and skills in configuring and managing Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice.
At the end of this course you'll be able to:
You'll get expert guidance from our experienced Microsoft Certified Trainers (MCT) as they walk through the Microsoft Official Curriculum (MOC). Our longer training days and unique Lecture | Lab | Review technique accelerate your learning and ensure you have the hands-on experience necessary for when you return to the office.
On this course, you'll be prepared for and sit the 70-333: Deploying Enterprise Voice with Skype for Business 2015 exam. This is covered by your Certification Guarantee. Exam 70-333 is an elective for MCSE Productivity.
This course is designed for IT consultants and telecommunications professionals who design, plan, deploy and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions.
You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us
Microsoft Certified Trainers (MCT): You'll be trained by our experienced Microsoft Certified Trainers (MCT) who have a wealth of knowledge that can enrich your learning.
Microsoft Official Curriculum (MOC): Firebrand is a Microsoft Learning Partner, which means we can ensure that you'll have access to the latest curriculums.
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Module 1: Introduction to Voice Workloads
Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft's latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft's entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.
Lab : Customising Your Lab Environment
Module 2: Assess Network and Voice Deployment Options
In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.
Lab : Configuring Identity Federation with Office 365
Module 3: Split Domain Configuration
In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it's been configured. Finally, you will learn to troubleshoot common issues.
Lab : Setting up Split Domain with Skype for Business Online
Module 4: Cloud PBX with PSTN Calling and Conferencing
Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organisations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.
Lab : Configuring Cloud PBX with PSTN Calling
Module 5: Enterprise Voice (On-Premises)
In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organisations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.
Lab : Configuring Enterprise Voice
Module 6: PSTN Connectivity
A key component to a successful organisation is the ability to communicate between internal employees and customers and partners. In order for this to happen organisations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.
Lab : Configuring Integration with an IP-PBX
Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment
This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilised for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.
Lab : Call Flows and Manageability
Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition
Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organisation's voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.
Lab : Deploying Cloud Connector Edition
Module 9: Enhanced Calling Features and Device Requirements
Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.
Lab : Configuring Response Groups
Lab : Configuring Location Information Services and Managing Devices
Module 10: Network Requirements
In this module, you will learn how to optimise voice communications on a network by planning for network consumption and implementing bandwidth optimising technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.
Lab : Managing Voice Quality
Module 11: Monitoring and Maintaining Voice Quality
Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft's Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organisation. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.
Lab : Deploying Call Quality Dashboard, Analysing Reports, and Capturing KHI
Module 12: Voice Troubleshooting
Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.
Lab : Troubleshoot Dial Plans, Routing, and Trunks
During the course you'll sit the following exam at the Firebrand Training Centre. This is covered by your Certification Guarantee:
Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015
This exam will measure you on the following skills:
To achieve the MCSE: Productivity certification, you are required to pass exam 70-333 as well as the exams aligned to one of the following MCSA:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +32 (0)2 234 77 05.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Before attending this course it is recommended you have the following:
It is also recommended you have knowledge of the following technologies:
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on +32 (0)2 234 77 05 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
When do you want to sit your accelerated course?
Here's the Firebrand Training review section. Since 2001 we've trained exactly 70,652 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"I found the whole experience very good. It was new to literally living at the training centre and purely focus on this, but I think this works really well.
Can't fault anything to do with the training centre or the trainer, who was exceptional."
Andrew Martin, Pennine. - Microsoft MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) (4 days) (9/11/2017 to 11/11/2017)
"Very good course and instructor, mixed course details with real life experience."
Anonymous - Microsoft MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) (4 days) (9/11/2017 to 11/11/2017)
"The knowledge and professionalism of the instructor, supporting and replaying all our question is really amazing.
The Ruwenberg hotel is really nice and the service on the hotel fantastic.
Overall, I've had a fantastic experience."
David Alonso. - Microsoft Architecting Microsoft Azure Solutions (3 days) (9/4/2018 to 11/4/2018)
"Good environment for a training, professional people."
Anonymous - Microsoft Architecting Microsoft Azure Solutions (3 days) (9/4/2018 to 11/4/2018)
"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (10/7/2017 to 18/7/2017)
"We had Phil Anderson, a very nice and intelligent man.
He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start.
Danny van Oijen, Havenziekenhuis. - Microsoft MCSA: Windows 10 (6 days) (13/3/2017 to 18/3/2017)
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Martin Petersen, Silvaco A/S. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (25/1/2016 to 30/1/2016)
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Sam Hanson, Ace Container Services. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (25/1/2016 to 30/1/2016)
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Joakim Ronnberg, Council of the European Union. - Microsoft MCSA: SQL Server (9 days) (13/10/2014 to 21/10/2014)
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Anonymous - Microsoft MCSA: Windows Server 2012 R2 (9 days) (9/6/2013 to 16/6/2013)
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Steven Pringels , Syncrogenics. - Microsoft Dynamics AX 2012 Development - Advanced (4 days) (15/12/2011 to 18/12/2011)
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Joseph Naber. - Microsoft MTA Software Development Fundamentals (2 days) (10/1/2019 to 11/1/2019)
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Anonymous. - Microsoft MTA: Windows Server Administration Fundamentals (3 days) (9/1/2019 to 10/1/2019)
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Thomas Thornton. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
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Dexter Lee, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
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Andrew Smith, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
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Sam Hughes, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (7/1/2019 to 12/1/2019)
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S.Y.. - Microsoft Programming in C# (4 days) (7/1/2019 to 10/1/2019)
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James Vost. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)
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Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)
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Anonymous. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (7/1/2019 to 8/1/2019)
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Barry Mansell, CPTO. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)
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Anonymous. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)
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V.F.. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)
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Anonymous. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)
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Richard Eaton, Avnet. - Microsoft Architecting Microsoft Azure Solutions (3 days) (8/12/2018 to 10/12/2018)
Anonymous. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)
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Mark Townsend, TechSea Ltd. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (1/12/2018 to 10/12/2018)
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Jess Chapman, Natures Way Foods. - Microsoft MCSA: Windows Server 2016 (11 days) (6/12/2018 to 16/12/2018)
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Anonymous, Codurance - Microsoft Developing Microsoft Azure Solutions (4 days) (4/12/2018 to 7/12/2018)
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Daniel Middleditch, React Computer Partnership. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (1/12/2018 to 3/12/2018)
Lyndon Martin, Nottinghamshire Healthcare. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
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Anonymous. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
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Roy Casella, Designated. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
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Rob Sims. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
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K.W., Midwich Ltd. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
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Connor Venton, Ringway Jacobs. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)
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R.V.. - Microsoft Dynamics AX 7 Financials (5 days) (19/11/2018 to 23/11/2018)
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John Jesudason. - Microsoft Managing SharePoint Server 2016 (6 days) (19/11/2018 to 24/11/2018)
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Anonymous. - Microsoft MCSE: Productivity (SharePoint Server 2016) (6 days) (19/11/2018 to 24/11/2018)
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