Microsoft Supporting and Troubleshooting Windows 10 - Only 3 Days

Why

Seven reasons why you should sit your Windows 10 Support and Troubleshooting course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Windows 10 Support and Troubleshooting certified in just 3 days. With us, you’ll be Windows 10 Support and Troubleshooting trained in record time
  2. Our Windows 10 Support and Troubleshooting course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Windows 10 Support and Troubleshooting first time or train again for free. This is our guarantee. We're sure you'll pass your Windows 10 Support and Troubleshooting course first time. But if you don’t, come back within a year, and only pay for accommodation and exams. Everything else is free
  4. You’ll learn more Windows 10 Support and Troubleshooting. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Windows 10 Support and Troubleshooting faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Windows 10 Support and Troubleshooting with the best. We have the Q-For quality label, recognising our standards and professionalism in the training market. As well as winning many more awards, we’ve trained and certified 68.075 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Windows 10 Support and Troubleshooting courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this accelerated 3 day Microsoft course, you will learn to troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. You'll develop in-depth understanding of Windows 10 features and how they can be used in an Active Directory environment.

Your Microsoft Certified Trainer (MCT) will immerse you in Microsoft Official Curriculum in a distraction free training environment. Combining theory with practical labs and extensive review sessions, you will develop knowledge faster - with practical skills relevant to a real world working environment.

Your accelerated Windows 10 course will teach you the skills and knowledge to:

  • Describe the processes of planning and implementing a troubleshooting methodology for Windows 10.
  • Troubleshoot a Windows 10 PC through startup issues and operating system services.
  • Resolve common hardware and device drive issues.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot network connectivity issues.
  • Troubleshoot client configuration failures and Group Policy Objects issues.
  • Troubleshoot user setting issues.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from devices that are domain-joined and not domain-joined.
  • Troubleshoot application installation and operation issues.
  • Maintain and recover a device running Windows 10.

This course is ideal if you're an Enterprise Desktop Support Technician (EDST) - providing Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise. Alternatively, this course will also help prepare if you're planning on taking exam 70-697: Windows 10 Configuring, for those in pursuit of Windows 10 certification.

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Use your free Microsoft training vouchers

You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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MOC 10982C: Supporting and Troubleshooting Windows 10

Module 1: Implementing a Troubleshooting Methodology

This module explains the processes of establishing and using a troubleshooting methodology in Windows 10. This module also covers various Windows 10 fundamentals, high-level architecture, and often-used troubleshooting tools. It also explains the role of an EDST (Enterprise Desktop Support Technician) in a Windows 10 environment.

Lessons

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps
  • Troubleshooting Tools

Lab : Implementing a Troubleshooting Methodology

  • Implementing a Troubleshooting Methodology

Lab : Using Troubleshooting Tools

  • Using Troubleshooting Tools

After completing this module, you'll be able to:

  • Describe the Windows 10 operating system, devices it supports, and the Windows 10 architecture.
  • Understand the Enterprise Desktop Support Technician (EDST) role in a Windows 10 environment.
  • Understand the troubleshooting methodology for Windows 10.
  • Describe Windows 10 troubleshooting tools.
  • Use Windows 10 troubleshooting tools.

Module 2: Troubleshooting Startup Issues

This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system's ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).

Lessons

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Service Issues
  • Recovering BitLocker-Protected Drives

Lab : Troubleshooting Startup Issues

  • Resolving a Startup Issue (1)
  • Resolving a Startup Issue (2)

Lab : Recovering BitLocker-Encrypted Drives

  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password

After completing this module, you'll be able to:

  • Describe the Windows 10 startup architecture.
  • Optimise and troubleshoot startup settings.
  • Troubleshoot Windows 10 operating system services.
  • Recover drives encrypted with Windows BitLocker Drive Encryption.

Module 3: Troubleshooting Hardware and Device Drivers

This module explains how to support users that utilise a multitude of devices that run Windows 10. It describes how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issues that might occur.

Lessons

  • Troubleshooting Device Drivers Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

Lab : Troubleshooting Device Driver Issues

  • Troubleshooting a Missing Device Driver
  • Resolving Hardware Problems
  • Resolving Device Driver Problems
  • Configuring Group Policy Settings to Control Device Installation

Lab : Troubleshooting Hardware Issues

  • Diagnosing Memory and Troubleshooting Failed Disk Redundancy
  • Accessing a Volume from a Failed Computer

After completing this module, you'll be able to:

  • Troubleshoot hardware device drivers.
  • Describe the process of troubleshooting hardware.
  • Troubleshoot physical hardware failures.
  • Monitor the reliability of Windows 10 devices.
  • Configure the Windows 10 registry.

Module 4: Troubleshooting Remote Computers

The focus of this module is on using tools that are designed specifically to facilitate remote management connections. This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.

Lessons

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Lab : Troubleshooting Remote Computers Through Remote Desktop and Remote Assistance

  • Using Remote Desktop
  • Using Remote Assistance

Lab : Troubleshooting a Remote Computer By Using Windows PowerShell

  • Using Windows PowerShell Remoting

After completing this module, you'll be able to:

  • Use Remote Desktop to manage remote computers.
  • Use Remote Assistance to manage remote computers.
  • Use Windows PowerShell remoting to manage remote computers.

Module 5: Resolving Issues with Network Connectivity

This module describes the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organisation's network infrastructure, and configure and troubleshoot network connections.

Lessons

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

Lab : Resolving Network Connectivity Issues

  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Troubleshooting a Wireless Network

After completing this module, you'll be able to:

  • Determine network settings in Windows 10.
  • Troubleshoot issues with network connectivity.
  • Troubleshoot issues with name resolution.

Module 6: Troubleshooting Group Policy

This module provides an overview of Group Policy and describes how to apply GPOs to computers. It also explains how to resolve configuration problems and issues with applying GPOs.

Lessons

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

Lab : Troubleshooting Issues with Group Policy Application

  • Resolving Group Policy Application (1)
  • Resolving Group Policy Application (2)
  • Resolving Group Policy Application (3)

Lab : Resolving Issues with Group Policy

  • Resolving Group Policy Application (1)

After completing this module, you'll be able to:

  • Describe how you apply GPOs to computers.
  • Resolve client-configuration failures and GPO application issues.

Module 7: Troubleshooting User Settings

In this module, you will examine issues that can occur when users sign in. You will study the methods that you can use to identify the causes of sign-in issues, and learn how to troubleshoot them. You will also learn how to troubleshoot the application of user settings.

Lessons

  • Troubleshooting Sign-In Issues
  • Troubleshooting the Application of User Settings

Lab : Troubleshooting Sign-In Issues

  • Resolving Sign-In Issue 1
  • Resolving Sign-In Issue 2

Lab : Troubleshooting the Application of User Settings

  • Resolving a Folder Redirection Issue

After completing this module, you'll be able to:

  • Troubleshoot user sign-in issues.
  • Troubleshoot the correct application of user settings.

Module 8: Troubleshooting Remote Connectivity

This module explains the virtual private network (VPN) and DirectAccess technologies, and the common problems with their implementation and usage. The module also provides several possible mitigations for these problems.

Lessons

  • Troubleshooting Issues with VPN Connectivity
  • Troubleshooting DirectAccess

Lab : Troubleshooting VPN Connectivity

  • Troubleshoot VPN Connectivity Issue 1
  • Troubleshoot VPN Connectivity Issue 2

Lab : Configuring and Troubleshooting DirectAccess

  • Prepare the DirectAccess Implementation
  • Configuring and Verifying Client-Side Settings for DirectAccess
  • Troubleshooting DirectAccess

After completing this module, you'll be able to:

  • Troubleshoot issues with VPN connectivity.
  • Configure and troubleshoot DirectAccess.

Module 9: Troubleshooting Resource Access within a Domain

This module explains how to resolve problems related to resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) issues, and printer access issues.

Lessons

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Issues with Printer Access

Lab : Troubleshooting File-Access Issues

  • Resolving a File-Access Issue (1)
  • Resolving a File-Access Issue (2)
  • Resolving a File-Access Issue (3)

Lab : Troubleshooting Access to Encrypted Files

  • Encrypting and Recovering Access to Encrypted Files

Lab : Troubleshooting Printer Issues

  • Resolving a Printer Issue (1)
  • Resolving a Printer Issue (2)

After completing this module, you'll be able to:

  • Troubleshoot issues with file permissions.
  • Recover files encrypted by EFS.
  • Troubleshoot issues with accessing printers.

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

This module explains how to resolve problems related to resource access from computers that are not domain members. You will learn how to configure and troubleshoot the Work Folders feature, which enables users to access organisational data securely from their personal devices. You will also learn how to configure and troubleshoot access to Microsoft OneDrive.

Lessons

  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Lab : Troubleshooting Resource Access for Clients That Are Not Domain Members

  • Troubleshooting Work Folders 1
  • Troubleshooting Work Folders 2
  • Troubleshooting OneDrive for Business

After completing this module, you'll be able to:

  • Configure and troubleshoot the Work Folders feature.
  • Configure and troubleshoot access to Microsoft OneDrive.

Module 11: Troubleshooting Applications

Windows 10 supports the installation and use of two types of applications: desktop apps and Universal Windows apps. This module examines these two types of applications, and the issues - including application compatibility issues - that affect a user's ability to install and run them. This module also covers how users can resolve web browser - related issues, specifically issues associated with both Microsoft Internet Explorer and Microsoft Edge.

Lessons

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps
  • Troubleshooting Access to Company Web Applications

Lab : Troubleshooting Desktop Apps

  • Troubleshooting AppLocker Policy Applications
  • Troubleshooting Application Compatibility Issues

Lab : Troubleshooting Access to Company Web Applications

  • Troubleshooting Internet Explorer Issues
  • Troubleshooting Microsoft Edge Issues

After completing this module, you'll be able to:

  • Troubleshoot desktop app installation issues.
  • Troubleshoot desktop apps.
  • Manage Universal Windows apps.
  • Troubleshoot web browsers.

Module 12: Maintaining Windows 10

Once the Windows 10 operating system is activated on your computers, you must establish procedures to monitor their performance and ensure that they remain up-to-date with the latest operating system updates and security fixes. This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.

Lessons

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Computer Performance
  • Applying Applications and Windows Updates

Lab : Monitoring and Troubleshooting Performance

  • Resolve a Performance-Related Issue
  • Resolve a CPU-Related Performance Issue
  • Resolve a Disk-Related Performance Issue

After completing this module, you'll be able to:

  • Manage and troubleshoot volume activation in Windows operating systems.
  • Monitor and troubleshoot Windows 10 performance.
  • Update applications and Windows 10.

Module 13: Recovering Data and Operating Systems

This module explains how to use file recovery and troubleshoot deleted files. It also describes how to recover a Windows 10 computer.

Lessons

  • File Recovery in Windows 10
  • Recovering an Operating System

Lab : Recovering Data

  • Resolving Issues with Previous Versions

Lab : Provisioning Computers to Comply with Company Standards

  • Provisioning a Computer to Comply with Company Standards

After completing this module, you'll be able to:

  • Recover files in Windows 10 by configuring and using file recovery features.
  • Recover a computer that is running Windows 10.

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MOC 10982C: Supporting and Troubleshooting Windows 10

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on +32 (0)2 234 77 05.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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Before attending this course, it is recommended that you have the following skills and knowledge:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +32 (0)2 234 77 05 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +32 (0)2 234 77 05

When

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 68.075 students and asked them all to review our Accelerated Learning. Currently, 96.73% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"The knowledge and professionalism of the instructor, supporting and replaying all our question is really amazing. The Ruwenberg hotel is really nice and the service on the hotel fantastic. Overall, I've had a fantastic experience."
David Alonso. - Microsoft Architecting Microsoft Azure Solutions (3 days) (9/4/2018 to 11/4/2018)

"Good environment for a training, professional people."
Anonymous - Microsoft Architecting Microsoft Azure Solutions (3 days) (9/4/2018 to 11/4/2018)

"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (10/7/2017 to 18/7/2017)

"We had Phil Anderson, a very nice and intelligent man. He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start. "
Danny van Oijen, Havenziekenhuis. - Microsoft MCSA: Windows 10 (6 days) (13/3/2017 to 18/3/2017)

"Intense study with a great instructor and awesome co-students."
Martin Petersen, Silvaco A/S. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (25/1/2016 to 30/1/2016)

"Fast and Furious but great content delivered by a great instructor. Accelerated Learning can be challenging but 3 certificates in a week speaks for itself. I can go back to work and apply lots of the things I have learned straightaway. Training centre and environment were great, created a nice learning environment and the camaraderie between course members was great."
Sam Hanson, Ace Container Services. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (25/1/2016 to 30/1/2016)

"I thought it would be almost impossible to become SQL Server MCSA in 9 days, its normally 3 weeks of courses plus 3 exam days, but after very hard work I succeeded. Thanks a lot Firebrand and the instructor for that!"
Joakim Ronnberg, Council of the European Union. - Microsoft MCSA: SQL Server (9 days) (13/10/2014 to 21/10/2014)

"Firebrand : The fastest way to learn. Great team and very helpful."
Anonymous - Microsoft MCSA: Windows Server 2012 R2 (9 days) (9/6/2013 to 16/6/2013)

"Great teacher, extremely skilled, great personality. "
Steven Pringels , Syncrogenics. - Microsoft Dynamics AX 2012 Development - Advanced (4 days) (15/12/2011 to 18/12/2011)

"Great way to study in an intensive learning environment without the distractions often attributed to E Learning."
Daniel Middleditch, React Computer Partnership. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (1/12/2018 to 3/12/2018)

"Its Good."
Lyndon Martin, Nottinghamshire Healthcare. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"I will happily use firebrand again the staff and the teachers are great, its hard work but completely worth it. "
Anonymous. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"I love training at Firebrand. As a consultant, every day matters as you do not get paid if you do not work. The immersive bootcamp allows myself to cover twice the material in half the time. I also like getting into my bubble by it being residential so I can focus on absorbing and recalling. Great having the test centre onsite.. Maximises exam cram time. Thank you FB Wyboston."
Roy Casella, Designated. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"I enjoyed my course at Firebrand. The trainers are friendly and extremely knowledgeable. This was my first experience of Microsoft exams and I would not hesitate to recommend Firebrand for anyone looking to achieve certification."
Darren Conley, Nicander Ltd.. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"Studying with Firebrand is tough, theres no getting away from the fact that the days are long and full of content, however, the trainers are knowledgeable and the training is delivered professionally, in excellent facilities."
Rob Sims. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"Great experience and staff, training setup and instructor."
K.W., Midwich Ltd. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"Course had plenty of useful information and very helpful."
Connor Venton, Ringway Jacobs. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (26/11/2018 to 30/11/2018)

"My experience of this intensive course was a good one! This was due to my instructor who was so helpful and engaged us all from the beginning to the end. Thanks to the instructor for being an amazing , intelligent , funny and caring instructor"
Louise-Clair Elliot, Freightliner. - Microsoft MCSA: BI Reporting (4 days) (22/11/2018 to 25/11/2018)

"This is how training should be imparted especially the accelerated approach. Thanks a ton."
Sanjeev Putla, NA. - Microsoft MCSA: BI Reporting (4 days) (22/11/2018 to 25/11/2018)

"Intense but worth it"
R.V.. - Microsoft Dynamics AX 7 Financials (5 days) (19/11/2018 to 23/11/2018)

"Different type of training and it was intense. Covered many topics in express speed. It was a good learning experience. "
John Jesudason. - Microsoft Managing SharePoint Server 2016 (6 days) (19/11/2018 to 24/11/2018)

"The instructor is a great trainer that will help you understand SharePoint much better and get certified."
Anonymous. - Microsoft MCSE: Productivity (SharePoint Server 2016) (6 days) (19/11/2018 to 24/11/2018)

"I have learn a lot of new things in a short time."
A.P.. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (20/11/2018 to 22/11/2018)

"Great Teacher, Interesting Courses and the instructor Is the best"
Jo Van Vosselen. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (13/9/2018 to 15/9/2018)

"Another great course with the instructor. Very enjoyable and pleasant, lots of knowledge transfer and helpful real-life cases where to apply these techniques. I'm looking forward for another course in the future with him."
Christian Dornetto, CRM Dynamics Ltd. - Microsoft MCSA: Web Applications (Developing ASP.NET MVC Web 5 Applications) (3 days) (20/11/2018 to 22/11/2018)

"Very efficient training course."
Adel Flici, London Metal Exchange. - Microsoft Specialist: Dynamics 365 Customisation and Configuration (4 days) (14/11/2018 to 17/11/2018)

"Great course, and really engrossing way to learn."
Ben Lewis, Kagool. - Microsoft Implementing Microsoft Azure Infrastructure Solutions (3 days) (14/11/2018 to 16/11/2018)

"The instructor was great yet again. teaching subjects that are not covered, but allows for a better understanding of the course. Highly recommend. "
Anonymous. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The course was delivered well and taught a broad range of skills, both exam related and functional."
Anonymous. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The courses are very well structured at Firebrand, the instructors are patient and helpful. "
B.M.. - Microsoft Querying Data with Transact-SQL (3 days) (5/11/2018 to 7/11/2018)

"My trainer was very very helpful"
J.T.. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"Overall I feel that the course was very well presented and the trainer was a great instructor, He explained everything in great detail. I hope to get this instructor in future courses."
T.P., GES. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"I enjoyed the way the instructor taught, he used a more interactive method that increased my understanding"
Tom Macdonald. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The instructor was very good to learn with. Went through at a quick enough pace not to be boring. Very interactive and easy to ask questions and get responses. Was better than just going through and learning what the book says to pass the exam, as you wouldn't learn anything other than passing. This course will be beneficial to me in the future as I now know more about the area of the course. "
Bradley Tweddle, Citrix R & D. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"Value for money with quality tutoring, good learning material, good accommodation, good surroundings, result oriented, etc."
Venkata Thummalapenta, ukpowernetworks. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"Great training experience!"
Arran Trouse, nTrust Systems Ltd. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"Intense but a great way to learn. Great instructor who help not just in the course but will help with preparing mentally for the exams."
Simon Gilson, Prodrive IT. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The training through firebrand was all in all a good experience. The instructor was a brilliant tutor who made sure we were all engaged. I feel as though the course needed an extra day in each subject for the information to sink in properly, and the one main issue I had was that the course resources were outdated for the exams we were sitting which made it harder to revise, but the trainer did recognise this and put some material into his lessons to try and overcome this. "
M.G., utilita. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The week spent at Firebrand has been very helpful and although there is a only a short amount of time to learn a lot of content, we were given plenty of opportunity to ask questions and even go into more depth, the course has been very helpful and I feel that I learnt a great deal in a short amount of time."
T.P., GES. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The course is intense but well worth it, i came with a 0% knowledge and left with a lot of information in my head and a couple of certificates as well. "
Alejandro Brea Capeans. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"Excellent trainer and course delivery, well worth it for fast track qualifications, but be aware of the intense long days."
Anonymous. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (5/11/2018 to 10/11/2018)

"The instructor is a humorous and knowledgeable instructor. She has mastered that art of keeping the student engaged by using a mixture of theory, labs and breaks – although she has trouble spelling the word colour! :O)"
Anonymous. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (5/11/2018 to 10/11/2018)

"The instructors are always knowledgeable but the courses wont make you a superior developer alone."
Anonymous. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (5/11/2018 to 10/11/2018)

"Quick to the point training, with plenty of breaks and time to learn."
Anonymous. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (5/11/2018 to 10/11/2018)

"Very experienced trainer"
Hannes Kopitz, Fresenius Kabi. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (5/11/2018 to 10/11/2018)

"Excellent facilities and learning environment. Very knowledgeable and experienced tutor. Very intense, but also very enjoyable."
Joe Lower, ArjoWiggins Chartham Ltd. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (5/11/2018 to 10/11/2018)

"Software was correctly setup, and I learnt a lot! I would highly recommend this course!"
Anonymous. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (5/11/2018 to 10/11/2018)

"Firebrand have a great facilities and staff. We have invested significantly this year in training for all out production staff and they have all come away with positive comments. Lucid developers will be coming back again."
Adrian Lloyd-Owen, Lucid Partnership LLP. - Microsoft MTA Software Development Fundamentals (2 days) (8/11/2018 to 9/11/2018)

"A lot of information to take in 2 days, but it came to no shock as that what was expected, and what I signed up for. I do believe I would benefit more if the course was delivered in 3 days rather than two. That way we could put into practice what we had learnt. We didn't have much time to do actual coding, but it was a great starting point and gave me the boost I needed. The instructor was knowledgeable in the field and answered any questions I had. "
Ria Hilfi, N/A. - Microsoft MTA Software Development Fundamentals (2 days) (8/11/2018 to 9/11/2018)

"Our course instructor was very personable."
Anonymous. - Microsoft MTA Software Development Fundamentals (2 days) (8/11/2018 to 9/11/2018)

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